• Welcome e-mail and new password
• Your initial login
• Adding a contact from your company
• Adding private Skype contacts
• Status, groups and sorting
• IM, calls, video calls and file sharing
• Audio and video settings
• Skype meetings
• How to record a Skype meeting
• Screen sharing and PowerPoint presentations
• Placing a call to a phone
• Forwarding calls
• Transferring calls
• Joining call groups
• Team-call groups
• Colleagues as delegates