When you contact TDC Erhverv Cloud Support, they may ask you to create and send logs to them. It may be debug logs, media logs, desktop logs or all of them. The supporters use the files to troubleshoot your issue.
Hers is a short guide on how to create and find those logs.
Debug logs
- If you are running Windows as your operating system, press Ctrl + Alt + Shift + 1 on your keyboard while you are running Teams. The file is then automatically placed in the %userprofile%\Downloads folder.
- If you are running Mac OSX as your operating system, press Option + Command + Shift + 1 on your keyboard while you are running Teams. The file is then automatically placed in the ~/Downloads folder.
- If you are running Linux as your operating system, press Ctrl + Alt + Shift + 1 on your keyboard while you are running Teams. The file is automatically placed in the folder ~/Downloads.
If you do not know which operating systems you run, most likely you run Windows.
Media logs
Media logging is turned off by default. To log diagnostic data for Teams meetings, users must turn on the option in the Teams client.
Go to Settings > General, select the Enable logging for meeting diagnostics (requires restarting Teams) check box.
Restart Teams and reproduce the issue.
The media log files are then placed here:
Windows
%appdata%\Microsoft\Teams\media-stack\*.blog
%appdata%\Microsoft\Teams\skylib\*.blog
%appdata%\Microsoft\Teams\media-stack\*.etl
Mac OSX
~/Library/Application Support/Microsoft/Teams/media-stack/*.blog
~/Library/Application Support/Microsoft/Teams/skylib/*.blog
Linux
~/.config/Microsoft/Microsoft Teams/media-stack/*.blog
~/.config/Microsoft/Microsoft Teams/skylib/*.blog
Desktop logs
These logs that comprise a single .txt.-file are located here:
- If you run Windows as your operating system: %appdata%\Microsoft\Teams\logs.txt
- If you run Mac OSX as your operating system: ~/Library/Application Support/Microsoft/Teams/logs.txt
- If you run Linux as your operating system: ~/.config/Microsoft/Microsoft Teams/logs.txt
On these Microsoft pages you can learn more about all of the log files: https://docs.microsoft.com/en-us/microsoftteams/log-files
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