You may have employees in your organisation that are not set up with a user account in Office 365 - if they, for instance, only have a mobile phone. This prevents colleagues from seeing the employee in Teams.

To fix this you can create a Azure Active Directory user, assign a phone number and e-mail and use that as a contact in Teams. This also enables central management of contacts in Teams . Note that the Azure AD user doesn’t need any licenses.

In the following we show you how.

Requirements

This guide is meant for a setup where management of the Azure Active Directory Users are handled in Azure Active Directory. The Office 365 tenant must be setup with Azure Active Directory and Microsoft Teams. The user performing the task must be an admin in Azure Active Directory.

How to create the user

In the below we will create the Azure Active Directory User in the Azure Admin Center.

1. Open the webpage https://portal.azure.com and log in using an admin account. Use InPrivate mode if Single Sign On makes you login automatically and you use a separate admin account (recommended).

 

2. Open the Azure Active Directory section of the Azure Admin Center.

 3. Click on Users.

 

4. In the top menu click on New User.

 

5. Fill in the below fields ending by clicking Create.

6. Return to the area Users.

Locate the newly created user and click on it.

 

 

7. Click Edit.

 

 

8. Now add the following in the section Contact info at the bottom of the profile page.

• E-mail.
• Office Phone number
• Mobile Phone number

 

 

9. Click Save.

 

 

The user has now been correctly created and you can go ahead a search for it in the Teams client. Note, however, that there may be some synchronisation time before the user is visible.

 

 

10. Remove Sign-in Blocked on the user in O365.

If you need to make a transfer to this user in Teams you need to remove Sign-in Blocked in the O365 admin Portal.