How Voicemail works

10 minute read

Voicemail is a convenient answering machine that comes with your Teams mobile phone subscription. With it, you can receive messages when the mobile phone is busy, switched off, disconnected or the call is not answered. Voicemail can be used in Denmark and abroad.

To be able to listen to your messages on voicemail, you must use the voicemail number that appears on the order confirmation that you received in connection with the creation of the subscription.

TIP: On most mobile phones, it is possible to create a shortcut key so that you can listen to your voicemail with the press of a single key. See the mobile phone user guide for instructions on how to do this. The voicemail number can also be stored in the mobile phone's directory (write +45 in front of the number so you can use it from abroad).

Voicemail includes the following main features (complete menu structure will be shown later):

 

1. Listen 3. Settings
#: Call back 1: Choose language
1: Listen again 2: Choose play back method for new messages
2: Delete 3: Order of the playback of new messages
3: Save 4. Choose notification
4: Message information         1. Enable and disable SMS
5: Sender info on SMS 5. Change PIN code
2. Welcome messages          1: Change PIN code
1: Record personal welcome message         2: Setting of required PIN code on all calls
2: Record international welcome message 6: Who has called?
3: Record temporary welcome message         1: Enable and disable Who has called?
4: Record name  
5: Record welcome message outside of daytime hours (Mon-Sun 8-16. Weekday cannot be altered. Time can bed altered.  

 

The mobile network is set to automatically forward a call to Voicemail if the call is not answered, the mobile phone is switched off/out of coverage or busy. However, you can change this forwarding at any time, and can also forward the mobile phone to any Danish telephone number (except 80s and 90s numbers and special services).

1. How to setup your voicemail

Voicemail includes a number of features that allow you to customize the functionality to your current needs.

1: Listen
#: Call back

1: Listen again

2: Delete

3: Gem

4: Message information

5: Sender information via SMS

2: Welcome

1: Input personal welcome

2: Input international welcome

3: Input temporary welcome

4: Input name

5: Input a welcome message outside work hours (Monday-Sunday 8-16. Weekday can not be altered, but time period can.)

3: Settings
1: Select language

2: Select playback mode of new messages

3: Sequence for playing new messages

4: Select notification
        1: Switch SMS on and off

5: Change PIN code
        1: Change PIN code
         2: Setting up a required PIN code for all calls

6: Who called?
        1: Turn "Who Called?" on and off

The first time you use Voicemail, you will be greeted by an introduction to Voicemail's features. You cannot use Voicemail until you have created a PIN code.

The PIN code must be a minimum of 4 and a maximum of 10 digits and cannot contain consecutive sequences (1234, 2345, 456789, etc.), identical numbers (1111, 222222,555555, etc.). Neither can it consist of the last 4 digits of your phone number.

The selected PIN code will also be used if you want to listen to your Voicemail from another phone or from abroad - if the A-number (your number) is not transferred.

2. How you welcome callers on Voicemail

Voicemail contains several options for inputting a welcome message, so those who are forwarded to Voicemail know they've reached the right Voicemail when leaving a message. You can record your name or a personalised welcome message.

By default, the Voicemail system reads the following welcome to the caller: “Welcome to Voicemail. Leave a message after the tone”.

Input your name (Welcome message no. 4)

If you want to make sure that the person calling Voicemail knows who he/she has called, you can input your name, which will be included in the system welcome "This is Voicemail belonging to <Name>. Record your message according to the tone.".

To enter your name, follow these steps:

  1. Call your voicemail number
  2. Enter 2 in the voicemail menu
  3. Press 4 to select name
  4. Enter your name and end with #
  5. Your name is now saved

Record a welcome message

It is always a good idea to record one or more personal greetings so that the caller knows which voicemail he or she has reached. There are four different greetings available:

  • Welcome greeting no. 1 is your personal welcome message, which is valid during the day: Monday - Sunday between 08 and 16. If only one welcome greeting is recorded for the day hours, it will apply around the clock.
  • Welcome greeting No. 2 is the international welcome message. Voicemail recognizes foreign numbers, so you can record a welcome messege in the language you want.
  • Welcome greeting no. 3 is the temporary welcome message that can be used in connection with, for example, holidays.
  • Welcome greeting No. 5 is your welcome message outside the daytime hours - Monday - Sunday between 16-08.

If only a welcome message is recorded for outside the daytime hours, it will only be valid during this time. If a personal message has not been recorded, there will be a system welcome in the period 08-16 ("Welcome to Voicemail. Record your message according to the tone").

How to record the four welcome messages:

Welcome message - personal (1) Welcome message - outside daytime hours (5)
1. Call your voicemail number 1. Call your 
2. Press 2 in the voicemail menu 2. Press 2 in the voicemail menu
3. Press 1 for welcome message in daytime hours 3. Press 5 for welcome message outside daytime hours
4. Record your welcome message and press # 4. Record your welcome message and press #
5. Press 2 to save 5. Press 2 to save
Welcome message - interational (2)* Welcome message - temporary (3)
1. Call your voicemail number 1. Call your voicemail number
2. Press 2 in the voicemail menu 2. Press 2 in the voicemail menu
3. Press 1 for welcome message in daytime hours 3. Press 5 for welcome message outside daytime hours
4. Record your international message and press # 4. Record your welcome message and press #
5. Press 2 to save 5. Temporary welcome message is saved automatically*
  6. Press 1 to record a new temporary welcome message
  7. Press 2 to activate/deactivate temporary welcome message
  8. Press 3 to block/open the option to leave messages
* The international system welcome is by default English

* By deafault calles can choose to leave a message or not. If you don't want to give the option to leave a message, simply wait for the editing menu and press 3. This blocks the option to leave a message.

** If you don't have a recorded message already.

When a busy number is called, the message "The number you are calling is busy" is added before the spoken welcome is played.

Choose your preferred language

You can choose from five different languages ​​for the voicemail menu: Danish, English, Norwegian, Swedish and Finnish. See how to set the language in the menu overview.

Automatic message playback

You can set Voicemail to play voice messages automatically when called. See how in the menu overview.

Sequence for playing messages

You can decide in which order your messages should be played, i.e. whether it should be the oldest or the newest messages that are played first. See how in the menu overview.

Receive an SMS when there are voicemail messages

Voicemail informs you that there is a new message by sending you an SMS. The message contains your voicemail number. This service is activated by default, but can be deactivated via the menu item Settings. See how in the menu overview. Note, however, that you will not be notified when a new message has come in.

3. How to use the Voicemail features 

After setting up Voicemail, you are ready to use it.

Listen to voicemail messages with your mobile phone

When you call your Voicemail, the latest message is played automatically (this can be selected or deselected under Settings). Press 2 to delete or 3 to save and get to the next message.

If you want to call the person who left the message, you can simply dial # after listening to the message. Call back can only be used from your own phone.

If, after listening to a voice message, you press 4, the sender information is read out. If you dial 5, an SMS will be sent with the number of the person who left a message.

Listen to voicemail messages from another phone

You can listen, delete and save messages on your Voicemail from another phone. However, it does require you to enter your PIN.

There are three ways to do this, depending on where you are calling from:

If the voicemail number is different from the voicemail number you use:

  • Call your voicemail (remember +45 fom abroad)
  • Enter your phone number and press #
  • You now hear your personal welcome message. Wait a couple of seconds.
  • Key # you PIN code and end with #
  • Voicemail will now play your messages.

If the voicemail number is identical to the voicemail number of the phone you are using:

  • Call your own telephone number (remember +45 from abroad)
  • When the greeting starts: Enter # your PIN #
  • Voicemail will now play your messages

Two stage* +45 20 17 18 19

  • Call your voicemail (remember +45 fromcountry)
  • Enter your mobile number and end with #
  • Enter your PIN code followed by #
  • Voicemail will now play your messages

* Used when calling from another A-number or when it is not possible to get in touch with your own voicemail by regular access. This gives you direct access to Voicemail.

Listening to messages when abroad

You can use your Voicemail in all the countries with which TDC has entered into a roaming agreement. It is the same number used for Voicemail (remember +45 when listening from abroad).

General functions for listening to messages

During and after listening to the messages, you have the following options:

  • Press 1. Listen to the message again
  • Press 2. Delete message
  • Press 3. Save message
  • Press #. Call the person who left the message
  • Press 4. Get time for when message was recorded and sender info
  • Press 5. Receive an SMS with the number of the person who left the message

In addition, you can return to the previous menu by pressing * and get voicemail assistance by pressing 0.

Automatic deletion of messages

Messages that are not listened to are automatically deleted after 30 days. The saved messages are saved for up to 10 days, after which they are automatically deleted. You can save the message again within those 10 days, after which it will be saved for another 10 days.

Capacity in Voicemail

In Voicemail, the following capacity is set:

  • Maximum number of messages: 25
  • Minimum length of messages: 3 seconds
  • Maximum length of messages: 240 seconds
  • Minimum length of welcome: 3 seconds
  • Maximum length of welcomes: 45 seconds
  • New messages are stored for: 30 days
  • Old messages are stored for: 10 days
  • Maximum length of voice signature 120 seconds

How can I see who called?

You will be notified of calls to Voicemail even if no message is recorded - for example, if someone calls you while you are on a call.

The person calling you will be notified that you are busy, but that he/she can leave a message. If the caller chooses not to record a message, you will receive an SMS from Voicemail stating that this phone number has called and at what time. However, it does not work with unlisted numbers.

You can unsubscribe from this service under the menu "Settings on your Voicemail".

4. How to use Voicemail from abroad 

Prior to travels abroad, it is always a good idea to check the mobile coverage and prices at the destination. If you want to use your Voicemail abroad (and there is no A-number transfer from that network), enter your PIN for Voicemail.

When you are abroad, it is you who pays for the calls from Denmark. This applies both when the call is answered immediately and when it is not answered and therefore sent back to the Voicemail number in Denmark.

If, for example, you have your mobile phone switched on but do not answer a call, you will first pay for the call from Denmark to your place of residence abroad - and then for the call to be forwarded to Voicemail in Denmark. This means that you actually pay twice for a message to be left on your voicemail.

To avoid the double payment for using Voicemail abroad, you can use the call forwarding function and forward all calls directly to your Voicemail. This is done by turning on "unconditional forwarding". You should be aware that no one can call the mobile phone directly from home. In return, you will receive an SMS that a message has been posted on Voicemail.

To turn unconditional call forwarding on and off:

  • Activate: * 21 * followed by the number to be forwarded to. Finish with # "pick up"
  • Deactivate: ## 21 # "pick up"

When returning to Denmark, you must switch off and on your mobile phone without permanent call forwarding to Voicemail, so that it is registered when returning to TDC's Danish network. Check that the display shows TDC in the mobile phone. If this does not happen, the foreign price will be paid the next time the mobile is called.

5. Main menu in Voicemail

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