4 minute read

Our solution allows you to use Teams as a telephone. This gathers all your communication channels in one application - instant messaging, video calls, online meetings and telephone calls.

This means that in our solution you have a telephone dialpad in the Calls area of ​​your Teams application. Using that or through your contacts you can make phone calls to phones.

If you do not have the dialpad in Teams, it is because your user profile has not yet activated Teams telephony. Your administrator can easily do that in our Self-service.

You can, of course, also take calls through the Teams application on your computer. Incoming calls will appear in the lower right corner of your screen. From there you can accept or reject the call.

Transferring calls

You can transfer calls both blind and consulted.

During the call simply click the three dots. Here you can pick Transfer, if you want to redirect the call directly, or Consult then transfer, if you want to first check in with the person you're transferring to.

If you pick Transfer, simply search for and choose the colleague, you want to transfer to and click Transfer.

Clicking the arrow next to the Transfer button will enable you to choose which of the contact's phone numbers to transfer to. You can also choose to toggle Ring back if there's no answer.

If you don't have the destination in your contacts, simply enter the phone number in the search box and click Transfer.

If you chose Consult then transfer you will have the opportunity to write with the person you want to transfer to. You do this by choosing the person and then clicking Chat.

You can also talk by clicking the dropdown arrow and selecting Teams audio call. This will open a new Teams window where you can talk with the person, you want to transfer the call to.

While looking up and possibly conferring, the call is on hold in the first window. If you find that you do not want to transfer the call anyway, just click the play-icon to resume the call.

There is a similar way to transfer calls via the Teams app on your mobile device.

Settings

If you want to change the way calls are handled with Teams, simply access Settings. They are available in the upper right corner of the Teams application.

Then pick the area Calls in Settings.

In there you can choose what to do with incoming calls - when voicemail kicks in, whether you want to forward all calls, ringtone and so forth.