How Teams Self-service works for administrators

8 minute read

Our Self-service is built into Teams. This means that you as administrator do not have to leave the Teams application to make changes. Simply install our Self-service app in Teams and log in with your Office 365 username and password.

Now you're up and running.

You can also log on to Teams Self-service in a browser at app.sky.tdc.dk.

Note that Self-service is connected to your Azure AD - that is, the list in Office 365 where you keep all of your employees' names, email address, titles and so on.

This means that when you need to create a new employee in our system, you simply do so in your Azure AD. Immediately afterwards, you can see the person in Self-service and start assigning phone number, mobile package, ordering a sim card and everything else a new employee needs. Easy.

If you are an end user - that is, if you don't have an administrator role - you can also use Teams Self-service. Here's how to. It's easy.

Navigation...one, two, three

We have tried our best to build as simple a navigation as possible. When you open the Self-service app, the first thing you'll see is the dashboard. Here you will find an overview of your employees, the latest invoice, subscriptions and a number of frequently used functions.

We have also built a global search bar at the top - a search across data sources. If you are an administrator for multiple organizations, you can switch between them by clicking the organization name in the upper left corner.

You can also change language and log out of Self-service. That happens in the top right corner.

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The area Users

The user area is the focal point of everything related to user management. Here you can add, change and remove subscriptions to your colleagues. You can also change the mobile package, suspend and re-order SIM cards, find PIN and PUK codes and a lot of other things.

Let's look at the features one at a time.

As mentioned earlier, the list in this area comes from your own user list in Azure AD. If you have created a new colleague user profile in Azure AD, it will appear in the user list in Teams Self-service. Here the colleague will appear with first and last name and e-mail address.

As the colleague has not yet subscribed to or has been created as a mobile user, there will be two relevant buttons in the overview: Create mobile subscription and Activate Teams telephony. You will also see that the colleague does not yet cost you anything - at least with us - in the far right column. 

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By clicking one of these buttons you will be taken directly to the place where you choose subscriptions. By enabling Teams telephony, you put a landline number in the Teams account enabling to dial in and out of the Teams application, and by creating a mobile subscription, you assign a mobile number to the solution. The landline number comes either from your organization's number series or as a new creation, and the mobile number can either be created from new or imported.

Once the user has been added Teams telephony and/or mobile subscription, these will appear in the overview with numbers, packages and subscriptions. If you click on the vertical dots, you can go directly to frequently used features.

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To take a closer look at an individual user, click the icon > at the far right of the row. This expands the user profile.

Here you can see some basic information about the user at the top. First name, last name, email address, title, department and Azure link. The Azure link is a unique ID that uniquely identifies the user in your AD.

In addition, you can see whether the user has sufficient Microsoft licenses to voice-enable Teams.

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Further down on the user profile you will find information on telephony, mobile packages, SIM cards and addons. And the bottom line is the total cost of this employee with us.

If you have many user objects in your Azure AD (e.g. over 200), it can be timely retrieving users in Teams Self-service - especially if only a small part of the objects are relevant employees.

If this is the case, you can choose to put the employees who need teams into a group in your AD and, then filter using them by clicking the filter icon to the right of the search box.

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The area Organisation

Under Organisation you will find all the things that have nothing to do with individual users directly, but rather your organisation.

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The area contains a number of tabs.

Under Anvailable numbers you will find an overview of the landline numbers and resting cell numbers available to your organisation.

In the Unassigned SIM cards tab you can see the onprem SIM cards that your organisation has been issued. If you need more SIM cards, you can order packages of 10 by clicking the blue plus button.

Mobile call groups gives you access to create, take down and manage mobile call groups. These call groups can be used by anyone with a mobile subscription. Use it when you want multiple users to be able to answer calls to a shared number from their mobile phone. Note that you can also create so-called calling queues in Teams. Read more about it here.

Under Azure connection you can check Self-service's access to your Azure AD, and clicking Administrator roles will give you an overview of who has administrator role(s) in Teams Self-service in your organisation.

If you click Delivery address you can see the delivery address we have registered for your organization. We use the address as default when we send you SIM cards, hardware and the like. If you want to change the address, send us a support request.

Finally, you can see a complete list of the order that have been passed through Self-service on your organization by clicking Order overview. Orders can, for example, be the creation or cancellation of subscriptions. You can see who requeste the order, when it was put in and when it was executed.

The area Cloud Adoption

Here you can see a handful of your Teams consumption data points and learn how we can help you adopt the solution even deeper in your organisation.

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The area Invoice

Here you can see your last six invoices and download them as PDF directly from the overview list. You can also see how your spending has evolved from one billing period to the next. We have indicated the difference with a percentage for each category.

If you click an invoice, you can get more details about it.

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In this area you can add reference on the individual subscriptions and, of course, sort results and download csv files. You can also filter data on various parameters and display or hide individual columns by clicking the mceclip3.png  icons in the upper right corner.

The area Addons and services

In this area you can see the features that you as an organization have activated for your solution. This area will be expanded over time with new products that you can easily add to your solution.

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In the Services section you can order consulting and training services from our competent and friendly Customer Success team.

The area Order hardware

Here you can buy hardware with just a few clicks. We have a small but relevant range of products that perfectly fits your Teams solution. And the items will show up on your next invoice from us, so you have it all together.

Start by clicking what you need and then click Next.

This will take you to a delivery address section that we have pre-filled for you - but you are most welcome to enter an alternate address and add a comment to the order. Click Next.

This reveals a summary where you can view the total order and click Send.

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The area My page

Here you can see information about your own subscription, your licenses and base information. If you have a mobile subscription, you can also view your mobile package and PIN and PUK code for your SIM card.

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This is the page that end-users - i.e. colleagues without administrator roles - can see if they have a subscription with us and log in. See more here.

Support Area

In the upper right corner you will find a number of help functions under the green button with the question mark on. If you run Teams Self-service as an app, the areas in the menu are tabs at the top.

Here you can enter our support universe with guides, guides, FAQs and tools. You can also view operational status, sign up for our newsletter, see changes in Teams Self-service and much more.

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