How Teams Self-service works for administrators

8 minute read

Our Self-service is built into Teams. This means that you as administrator do not have to leave the Teams application to make changes. Simply install our Self-service app in Teams and log in with your Office 365 username and password.

Now you're up and running.

You can also log on to Teams Self-service in a browser at app.sky.tdc.dk.

Note that Self-service is connected to your Azure AD - that is, the list in Office 365 where you keep all of your employees' names, email address, titles and so on.

This means that when you need to create a new employee in our system, you simply do so in your Azure AD. Immediately afterwards, you can see the person in Self-service and start assigning phone number, mobile package, ordering a sim card and everything else a new employee needs. Easy.

If you are an end user - that is, if you don't have an administrator role - you can also use Teams Self-service. Here's how to. It's easy.

Navigation...one, two, three

We have tried our best to build as simple a navigation as possible. When you open the Self-service app, the first thing you'll see is the dashboard. Here you will find an overview of your employees, the latest invoice, subscriptions and a number of frequently used functions.

We have also built a global search bar at the top - a search across data sources. If you are an administrator for multiple organizations, you can switch between them by clicking the organization name in the upper left corner.

You can also log out of Self Service. That happens in the upper right corner.

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The area Brugere (Users)

The user area is the focal point of everything related to user management. Here you can add, change and remove subscriptions to your colleagues. You can also change the mobile package, suspend and re-order SIM cards, find PIN and PUK codes and a lot of other things.

Let's look at the features one at a time.

As mentioned earlier, the list in this area comes from your own user list in Azure AD. If you have created a new colleague user profile in Azure AD, it will appear in the user list in Teams Self-service. Here the colleague will appear with first and last name and e-mail address.

As the colleague has not yet subscribed to or has been created as a mobile user, there will be two relevant buttons in the overview: Opret mobilabonnement (Create Mobile Subscription) and Aktivér Teams-telefoni (Voice-enable Teams). You will also see that the colleague does not yet cost you anything - at least with us - in the far right column. 

 

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By clicking one of these buttons you will be taken directly to the place where you choose subscriptions. By enabling Teams telephony, you put a landline number in the Teams account enabling to dial in and out of the Teams application, and by creating a mobile subscription, you assign a mobile number to the solution. The landline number comes either from your organization's number series or as a new creation, and the mobile number can either be created from new or imported.

Once the user has been added Teams telephony and/or mobile subscription, these will appear in the overview with numbers, packages and subscriptions. If you click on the vertical dots, you can go directly to frequently used features.

 

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To take a closer look at an individual user, click the icon > at the far right of the row. This expands the user profile. Here you can see some basic information about the user at the top. First name, last name, email address, title, department and Azure link. The Azure link is a unique ID that uniquely identifies the user in your AD.

In addition, you can see whether the user has sufficient Microsoft licenses to voice-enable Teams.

mceclip0.pngFurther down on the user profile you will find information on telephony, mobile packages, SIM cards and addonss. And the bottom line is the total cost of this employee with us.

The area Organisation (Organization)

Under Organisation you will find all the things that have nothing to do with individual users directly, but rather your organization.

For example your unassigned SIM cards. In this tab you can see all the unassigned SIM cards shipped to your organization. If you need more unassigned SIM cards, you can order packages of 10 sim cards at a time by clicking the blue plus button.

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If you click on Leveringsadresse (Delivery address), you can see the default mailing address we have registered for your organization. We use the address as deafault when we send you SIM cards, hardware and other things. If you want to change the address, send us a support request.

The area Cloud Adoption

Here you can see a handful of your Teams consumption data points and learn how we can help you adopt the solution even deeper in your organization.

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The area Faktura (Invoicing)

Here you can see your last six invoices and download them as pdf directly from the overview list. You can also see how your spending has evolved from one billing period to the next. We have indicated the difference with a percentage for each category.

If you click on a single invoice, you can get more details about it.

 

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In this area you can add reference on the individual subscriptions and, of course, sort results and download csv files. You can also filter data on various parameters and display or hide individual columns by clicking the mceclip3.png  icons in the upper right corner.

The area Addons og services (Addons and services)

In this area you can see the features that you as an organization have activated for your solution. This area will be expanded over time with new products that you can easily add to your solution.

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In the Services section you can order consulting and training services from our competent and friendly Customer Success team.

The area Bestil hardware (Order hardware)

Here you can buy hardware with just a few clicks. We have a small but relevant range of products that perfectly fits your Teams solution. And the items will show up on your next invoice from us, so you have it all together.

Start by clicking what you need and then click Næste.

This will take you to a delivery address section that we have pre-filled for you - but you are most welcome to enter an alternate address and add a comment to the order. Click Næste.

This reveals a summary where you can view the total order and click Send.

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The area Min side (My page)

Here you can see information about your own subscription, your licenses and base information. If you have a mobile subscription, you can also view your mobile package and PIN and PUK code for your SIM card.

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This is the page that end-users - i.e. colleagues without administrator roles - can see if they have a subscription with us and log in. See more here.

Support Area

In the upper right corner you will find a number of help functions under the green button with the question mark on. If you run Teams Self-service as an app, the areas in the menu are tabs at the top.

Here you can enter our support universe with guides, guides, FAQs and tools. You can also view operational status, sign up for our newsletter, see changes in Teams Self Service and much more.

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