An introduction to CC Lite

Call Distribution Solution CC Lite

Start out by logging in to the webpage: https://cclite.cirque.dk/agentaccess

Username: This is your User Principal Name (UPN), e.g. your SIP-address: xxx@<domain>
Password: Please use the same password you're using to log on to Skype for Business. 

Tip: You can change the language in the top right corner

Status display

The first time you're logging in, the page will look like this:

If Available to take calls? is set to No, no calls will be distributed to the agent logged in.

 

To start receiving calls from that specific queue, change the slider to Yes.

Groups

See which groups/queues are available to you below Available groups

If the group is blue, like in the illustration above, you are logged into the group.

To log out of a group, simply click the group. The background color will then change to white - this means you're no longer part of the group and is therefore not receiving calls from that group.  

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