Configuring Voicemail/Unified Messaging on Exchange on-premise

This guides runs through the following features:

  • Setting up Voicemail
  • Recording your name
  • Changing welcome greeting
  • Checking your voicemail messages
  • Changing rules
  • Deactivating/activating voicemail
  • Advanced settings, including resetting PIN code and lost call notifications
  • Limits

Setting up voicemail/unified messaging

Once your IT administrator has activated voicemail, you will receive an e-mail:

The access number is the phone number to the voicemail system. Your number is your local number. Your PIN code is the voicemail system password.

We recommend that you keep this e-mail for future use, as it contains important information regarding your access number to the voicemail systems, your local number, PIN code to voicemail and “How to configure…”.

You will need the PIN code for your voicemail every time you want to check your messages. If you want to listen to new messages from a different phone than your own, you will need the PIN code and your local number.

Recording your name

When you someone calls you and the voicemail answers, the called will be met by an automated voice. You can change it by

  • Calling the voicemail number (see the e-mail ”Velkommen til Exchange Unified Messaging”) from Skype for Business
  • Following the spoken guide

Changing the welcome greeting

There are two ways to change the welcome greeting.

  1. Call the voicemail number from Skype for Business and follow the spoken guide. The voicemail number is listed in the e-mail ”Velkommen til Exchange Unified Messaging”.
  2. Open Outlook Web Access (webmail).
  • Click Settings
  • Pick Settings
  • Click Phone
  • Scroll down Greetings
  • Here you can change the voicemail welcome greeting
  • Change the phone number to your own and pick Call

The system will now call you. Simply follow the spoken guide from there.

If you do not change the setting, a default automated voice will be used.

Checking your voicemail messages

New messages on your voicemail will automatically be delivered in the associated inbox in Outlook and your webmail. The messages can be played directly from webmail or Outlook by clicking Play. If there is no sound on your computer, you can listen to your messages on the phone by pressing the button Play messages on phone….

Key in the phone number of the phone you want to use to listen to the messages. The Exchange server will then call you to play the messages.

Changing rules

Via Outlook webmail it is possible to set up special rules for the voicemail – if you are on vacation, a specific person calls, or if you want the option to transfer calls from the voicemail to the reception or the like.

  • Access Outlook webmail
  • Click Settings
  • Pick Settings
  • Click Phone
  • Click the + icon to create a new rule

  • Fill in the field Name and pick which rule you want active

  • To activate forwarding from voicemail to, for instance, reception or a group of colleagues, click Choose settings.

Click Forward call, choose the local number you want to forward to, in the new window.

Deactivating/Activating Voicemail

If you no longer want to use Exchange Unified Messaging Voicemail, you can deactivate forwarding to voicemail in Skype for Business.

  • Open Skype for Business
  • Click the dropdown arrow by the cogwheel icon and pick Settings for calls
  • Here you can deactivate forwarding of calls to the voicemail number.

If you want to reactivate the voicemail at some point in the future, simply access the same settings area.

Advanced settings

If you want to change even more settings, go to Advanced settings. You find the area by opening Outlook webmail, clicking Settings, choosing Settings, clicking the phone and scrolling all the way to the bottom of the window. You will see the following options:

  • Reset PIN number (if you have forgotten your password)
  • Greetings (setting greetings/messages)
  • Messages (setting notifications at lost calls)
  • Playback on phone (telephone number keys by playback on phone)
  • Outlook Voice Access (access to inbox/calendar/voicemail etc. via phone)
  • Voicemail messages examples (a feature from Exchange that tries to translate the voice message to text)


If your status in Skype for Business is Do Not Disturb, calls will never to go voicemail.

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