Wallboard and Snapshot for CC TouchPoint

Wallboards/Snapshot simplifies the monitoring of the company's call centre and allows for questions to be answered before they affect customer service. You can also set warnings to ensure that exceptions are reported as soon as they happen.

With Snapshot the contact centre agents and supervisors have immediate access to information from CC TouchPoint Call Centre and relevant third-party databases in realtime. 

Guide to CC TouchPoint Wallboard and Snapshot (på engelsk)

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