Wallboard and Snapshot for CC TouchPoint

Wallboards/Snapshot simplifies the monitoring of the company's callcentre and allows for questions to be answered before they affect customer service. You can also set warnings to ensure that exceptions are reported as soon as they happen.

With Snapshot the contact centre agents and supervisors have immediate access to information from CC TouchPoint Call Centre and relevant third-party databases in realtime. 

Guide to CC TouchPoint Wallboard and Snapshot (på engelsk)

Was this article helpful?
0 out of 0 found this helpful
Fortæl os hvorfor


Udfyld venligst formularen med en gyldig e-mail og feedback til artiklen.

Comments