How to use Self-service

Once you are signed into Self-service you are taken to the overview page.

On the overview page you have access to your support tickets with us in the section My support tickets. You can see the details of the individual ticket by clicking Vis mere and create a new one by clicking Create support ticket.

In the top menu you can switch between the companies or organisations, you are set up as admin in. You can also navigate between the different areas in Self-service. If you click the cogwheel icon at the far right, you can change user interface language.

You may not have access to all areas in the Self-service. This depends on how your admin account has been set up. If you need access to areas that are not available to you now, please contact us.

The area Subscriptions

If you click Subscriptions you have two options: An overview of your company's current subscriptions, and a form for creating new subscriptions.

In the overview there is a list of all your users sorted alphabetically. If you want to locate a specific employee, simply use the search field above the list or sort the list by subscription type, e-mail address or phone number. You do that by clicking Sort by in the right side.

You can see more info on the user's subscription by clicking his or her name. This will take you to the personal profile where you also can upgrade or cancel the subscription.

If you want to create a new subscription, either click Create new subscription in the top menu or the upper right part of the overview page. Then follow the step by step guide. When you create a new subscription it is automatically included in our invoicing to you.

The area Products

In this area you can order new SIM cards and other pieces of hardware, for instance 4G data dongles and routers. Click the relevant product and fill in the order form.

Start by picking whether the product is for a new or existing user in your company. Is it for an existing user, the page will look up the employee in the database once you start typing his or her name. Try searching for a user, if you are in doubt of whether that person is already created in the database or not.

The delivery address is automatically filled in with the main postal address of your company, but you are free to change it to any other address in Denmark.

Once you have filled in all fields, click Godkend og send to send the order. We will package and send the product to the chosen address as fast as we can. The product will automatically appear on your next invoice.

The area Invoice

In this area you can easily get an overview of all invoices from us.

Use and details are available for each user, if you click Specified on the individual invoice. You can also download the invoice in .pdf format.

You can also sign up your company for eInvoice, which means that you will receive the monthly invoices to the e-mail addresses you specify.

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