How to use Self-service

Once you are signed into Self-service you are taken to the overview page.

On the overview page you have access to your support tickets with us in the section My support tickets. You can see the details of the individual ticket by clicking Vis mere and create a new one by clicking Create support ticket.

In the top menu you can switch between the companies or organisations, you are set up as admin in. You can also navigate between the different areas in Self-service. If you click the cogwheel icon at the far right, you can change user interface language.

You may not have access to all areas in the Self-service. This depends on how your admin account has been set up. If you need access to areas that are not available to you now, please contact us.

The area Subscriptions

If you click Subscriptions you have two options: An overview of your company's current subscriptions, and a form for creating new subscriptions.

In the overview there is a list of all your users sorted alphabetically. If you want to locate a specific employee, simply use the search field above the list or sort the list by subscription type, e-mail address or phone number. You do that by clicking Sort by in the right side.

You can see more info on the user's subscription by clicking his or her name. This will take you to the personal profile where you also can upgrade or cancel the subscription.

If you want to create a new subscription, either click Create new subscription in the top menu or the upper right part of the overview page. Then follow the step by step guide. When you create a new subscription it is automatically included in our invoicing to you.

In the area Subscriptions you can also carry out multiple changes in one go - for instance the cancellation of subscriptions - by winging them off from the list and picking the action. You do that in the area Bulk update.

Clicking Subscription overview allows you to download a CSV file containing all your subscriptions.

The area Numbers

Here you will be guided in how to port landline numbers and configure your call flow on the main number. So far, however, this is manual processes that you can order by contacting us. However, we are working towards getting these processes into Self-service.

The area Invoice

In this area you can easily get an overview of all invoices from us. Use and details are available for each user, if you click Details on the individual invoice. You can also download the invoice in .pdf format.

You can also sign up your company for eInvoice, which means that you will receive the monthly invoices to the e-mail addresses you specify.

 

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