If you loose you phone, please call us immediately at +45 7733 7171 to have the SIM card suspended. It is important to suspend the card as quickly as possible, as you are liable for any use up to the time of suspension. Suspending you SIM card via e-mail is not possible.
If you afterwards find your mobile phone with a working SIM card, please contact us again to re-open it. Remember, it is only the owner of the mobile phone who can re-open the SIM card.