Silent install of CC TouchPoint on client PCs

You can roll TouchPoint out to multiple client PCs using push technology by installing the application from a central location on the network. Here is how.

Prerequisites
The procedures in this section must be performed by a Windows administrator at the site. Before you can silently install TouchPoint, make sure that .NET Framework 4.5 is installed on all client PCs on which TouchPoint will be installed.

Procedures
Setting up an environment in which you can silently install TouchPoint involves the following steps: 

  • Creating a shared folder on the network
  • Setting up the installation files
  • Configuring a group policy on the domain controller

Creating a shared folder on the network

You must make the files used for the installation of TouchPoint available on the network by creating a shared folder on server.

To create the shared folder:

  1. Log into the server on which you intend to create the shared folder.
  2. Start Windows Explorer.
  3. Right click in Windows Explorer and select New > Folder.
  4. Give the folder a descriptive name – for example, TouchPoint Install – and then press Enter.
  5. Right click on the new folder and select Properties. The Properties window is displayed.
  6. Click the Advanced Sharing button. The Advanced Sharing window is displayed. Do the following:Click the Share this folder option, and then click the Permissions button to display the Permissions window. In the Permissions window, select the Change and Read options under the Allow column, and then click OK. Click OK in the Advanced Sharing window.
  7. Click Close in the Properties window.

Next, you will need to set up the files that are used when installing TouchPoint.

Setting up the installation files

There are two files used in the silent installation TouchPoint:

  • The TouchPoint installer.
  • A batch file containing command line parameters that triggers the silent installation.

You must put the installer into the shared folder that you created, and then create the batch file.
To set up the installation files, do the following:

  1. Copy the TouchPoint installer (TouchPointSetup.exe) from zip file located at bottom of this guide to the shared folder that you created in the previous section - "Creating a Shared Folder on the Network".
  2. Open a text editor (like Notepad) and then type the following text:
    TouchPointSetup.exe /quiet
  3. Save the file, with the name TouchPointInstall.bat, in the same directory in which you copied the TouchPoint installer.

The final step is to configure the domain controller with a group policy that runs the batch file that performs the silent installation.

Configuring a group policy the domain controller

You configure the domain controller with a group policy for the domain on which the client PCs reside. The policy allows you to target all client PCs in the domain, and the permissions in the policy prevent TouchPoint from being installed on any workstations that do not require the software.

After you make the changes explained below, TouchPoint will be installed on client PCs when users restart their workstations.

To configure a group policy on the domain controller, do the following:

  1. Log into the domain controller.
  2. Start the Group Policy Management Console.
  3. Right click on the domain to which you want to apply the group policy and select Create a GPO in the domain, and link it here.
  4. Type a name for the policy – for example, TouchPoint Install – and then press Enter.
  5. In the left pane, click TouchPoint Install and then click the Delegation tab in the right pane.
  6. Do the following: Remove Authenticated Users from the list of groups and users. Add the server on which the TouchPoint installer and silent installation batch file reside to the list of groups and users. Then, apply Read permissions to the server.
  7. Click the Advanced button. The Security Settings window displays. Do the following: In the Security Settings window, click the name of the server that you added in step 8 and then click the Apply group policy option. Click OK to return to the Group Policy Management window.
  8. In the left pane of the Group Policy Management window, right click on the policy for the TouchPoint installer and then select Edit. The Group Policy Management Editor window is displayed. Do the following: Expand the node Computer Configuration > Policies > Windows Settings, then click Scripts (Startup/Shutdown). In the right pane, double click Startup. The Startup Properties window is displayed. Click the Add button. The Add a Script window displays. In the Script Name field, enter the full network path to the batch file that you created in the previous section "Setting Up the Installation Files". Click OK.
  9. Click OK in the Startup Properties window.
  10. Once you have created the group policy, you must apply it to all client PCs on which TouchPoint will be installed. TouchPoint will be installed when the client PCs are restarted.
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