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On 3 April we adjusted our opening hours in TDC Cloud Support. Guidance and help will from then on be available from 8 a.m. to 4 p.m. on all workdays. You can, of course, still call us to suspend SIM cards and report outages outside the opening hours.

Using Self-service

Click here to learn more on how to use Self-service. We show you how to log in, create users, order SIM cards and much more.

See help section

Operation Status

Click here to see operational status on your solution. You can also sign up for notifications via text messages or e-mail.

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Contact TDC Erhverv Cloud Support

Click here to send us your questions or problems. Our skilled and friendly colleagues are ready to help every weekday.

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Remote support

Click here to share your screen with us to enable quick remote support. This is sometimes useful during a support session with one of our colleagues.

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TDC Erhverv Teams - for you who are employee

Guides

  • How to log into TDC Erhverv Teams and get started
  • How to create a team and invite your colleagues to it
  • How to use Teams as your telephone
  • How to collaborate on a file in Teams
  • How to invite to and run a Teams online meeting
  • How to record and play back a Teams meeting
See all 11 articles

FAQ

  • What is TDC Erhverv Teams?
  • What can I do with Teams?
  • How will the switch to TDC Erhverv Teams take place?
  • Who can access Teams Self-service?
  • What is included in my TDC Erhverv Teams mobile package?
  • What do I do, if I have forgotten my password for Teams?

Tools

  • Installing Teams as an application on your computer
  • Installing Teams as an app on your mobile phone

TDC Erhverv Teams - for you who are administrator

Guides

  • How Teams Self-service works for administrators
  • How to manage subscriptions in Teams Self-service
  • How Teams Self-service views data from your Azure AD
  • How to create a group in Azure AD and add employees to it
  • Adding Teams Self-service app to the side navigation
  • How to fill in the initial Teams Self-service Wizard
See all 9 articles

Frequently asked questions

  • How do I contact TDC Business Cloud Support?
  • What is federation in Teams?
  • How do we move number and change SIM card when switching to Teams?

Tools

  • Setting up Recording with TDC Erhverv Teams
  • Setting up Competella with TDC Erhverv Teams
  • Microsoft 365 network connectivity tool

Skype for Business - for you who are employee

Guides

  • ★ Welcome e-mail and new password
  • ★ Your initial login
  • ★ Adding a contact from your company
  • ★ Adding private Skype contacts
  • ★ Status, groups and sorting
  • ★ IM, calls, video calls and file sharing
See all 16 articles

FAQ

  • Teams suppresses Skype for Business on our computers. What's wrong?
  • Are we allowed to use a CAA record with our solution?
  • What is federation in Skype for Business?
  • The phone number in my Skype for Business meeting invite doesn't seem to work. What's wrong?
  • What are the differences between Skype and Skype for Business?
  • How do I change my password for Skype for Business?
See all 9 articles

Tools

  • Clean-up program for Skype for Business
  • Download Skype for Business
  • Download Skype for Business for mobile devices

Skype for Business - for you who are administrator

Guides

  • How to upgrade a mobile plan
  • How to create a new employee
  • How to sign in to Self-service
  • How to use Self-service
  • How to order a new SIM card
  • How to cancel a subscription

FAQ

  • What is available in the Self-service?
  • How do I access Self-service?

Tools

  • Self-service API access

Telephony and Internet

Guides

  • How Voicemail works
  • How to use IPFax
  • How to activate and install Guard and Freedome - Sky Edition
  • iPhone setup guide - new user
  • Suspension of SIM card
  • Sound files made in the tool Recording
See all 9 articles

FAQ

  • What is top up for Works mobile subscriptions?
  • How do I access YouSee Musik?
  • How do I transfer a mobile number to an employee leaving our company?
  • Where do I find the PIN and PUK code?
  • What do I do if I loose my phone?
  • My phone cannot receive or send MMS messages. What's wrong?

Tools

  • Power of attorney for transferral of mobile phone numbers
  • Power of attorney for transferral of fixed line phone numbers

Competella, Puzzel and Zylinc

Guides

  • How to set up Zylinc Novus
  • How to move from Basic Authentication to using OAuth for calendar integration in Competella
  • TDC Voicemail (AVA) - administrator guide
  • An introduction to CC Lite
  • Quickguide to PC Reception
  • An introduction to CC Touchpoint
See all 10 articles

FAQ

  • Skype for Business IM window freezes when I try to write a message. What's wrong?

Tools

  • Download PC reception - Enterprise (Competella) for Teams
  • Download CC TouchPoint
  • Download PC Reception Enterprise (Competella) for Skype for Business and TDC Erhverv Teams
  • Download CC Touchpoint Reports user guide
  • Download Competella Multimedia Attendant user guide
  • Download Competella Statistics user guide

Known issues and challenges

Known errors and challenges

  • Call transfer issues in Teams/Competella Reception
  • Call transfer issues with Teams/Competella

SkyApp & OneVoicemail

Guides

  • How to use call transfer in SkyApp
  • Introduction to SkyApp
  • How to install and sign in to SkyApp
  • How OneVoicemail works
  • How to reset SkyApp on an iPhone
  • Troubleshooting on calendar issues in SkyApp

FAQ

  • I cannot sync work contacts to SkyApp. What is wrong?

Tools

  • Privacy Policy for SkyApp

Business One

Guides

  • OnePresence
  • OneStatus & Calendar Integration

FAQ

  • What is the power consumption on a Avaya phone?

Can't find what you're looking for?

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